Training employees is one of the most important tasks to keep your organization competitive. The process of training, though, still troubles most teams and companies.
Microlearning is becoming the best way to save time and increase skill-based learnings.
Microlearning certainly isn't new. It's merely a training method that helps people learn things in small fragments. You'll often see microlearning described as "bite-sized learning" for a good analogy. The reason this works so well is that it's easier to learn one small task at a time.
Take a look at the different ways many teams use microlearning to increase software adoption:
Allowing your employees to use interactive software for their microlearning engages a "learn while doing" mindset. "Learning by doing" is really the best of what microlearning can do, since it allows individuals to learn on their own time, and better retain that learning.
No matter how simple a particular software feature is, a first-time user could easily become confused without this system, and using Salesforce is no different considering how complex and thorough the platform is.
With AI being used now in SalesForce Einstein to help with sales, using an interactive program is the best way for your workers to start learning these features step by step. The great thing about interactive programs is, if the employee didn't learn it right the first time, they can go back and learn the process again in real-time in the real environment.
Using Videos for Training
Even videos are still useful in the method of microlearning. Statistics from Forrester show 75% of workers are more apt to watch a training video than read a web article or other source to learn.
Providing a video training course your employees can use on their own time is going to enhance microlearning even more.
What makes this most convenient is if you can also provide a mobile microlearning video course. individuals can then learn while on the go, while at home, or when away from the office.
With videos, individuals can also go back and play each step if they didn't retain it all the first time.
Some of your workers may prefer learning through an audio format. Podcasts are one solution to this, and they are a great tool for microlearning.
Since most podcasts are short audio files, you can cover one Salesforce topic in one podcast or webcast. Many of your employees who prefer this style of learning can learn while driving to work or home. It's also easy to play podcasts on their mobile devices.
While your employees will want some additional visual learning for Salesforce, they can at least begin to understand many fundamentals in a bite-sized podcast.
Simulated Real-World Situations
Another great microlearning method is using simulation for real-world applications. Learning Salesforce through this method gives your workers a way to visualize how they'll use the software during a busy work day.
A situation might arise where they'll need to take care of a business problem quickly using Salesforce. Putting together a microlearning course giving them this real-world scenario helps assimilate what to do so they'll be prepared.
Since these courses are always available, they can go back and review from time to time. One convenient thing about microlearning courses is they're easy to update thanks to being shorter and accessible online.
What's important is to find a good service offering microlearning for SalesForce so you can get a custom course fitting your workforce.
Contact us at Merlin Guides where our tool integrates principles of microlearning training to increase SalesForce adoption in teams.